Any requests for copies of healthcare records should be clearly documented in the healthcare record and should include the date of the request and the name of the person or entity requesting the records, as well as the date the copies were sent.
Copies of healthcare and associated financial records for patients whose insurance plan contracts with HNS may be requested at any time by a patient, by HNS or a HNS contracted payor or the applicable state’s Department of Insurance (DOI). Network providers are contractually required to comply with all such requests.
When records are requested, providers must promptly respond to such requests.
Requests from Payors or DOI.
If requested, network providers are required to submit copies of health care records and must promptly comply with such requests. If a “Due Date” is provided in the request, records must be received by the stated due date. If a “Due Date” is not provided, records must be submitted to the payor within 10 days of receipt of request.
Requests from HNS
Network providers are required to submit copies of health care records if requested by HNS and providers must promptly comply with such requests. All requests from HNS for patient records will include a ‘due date’ and records must be submitted to HNS by the “due date” stated.
Requests from Patients
Network providers are required to provide copies of health care records if requested by the patient and providers must promptly comply with such requests. Network providers must provide patient with copies of the health care record within 10 days of receipt of request from patient.
ADL Forms 
requests for patient records