Refunds

When HNS receives notification from the insurance company (or payor) that your office must refund certain monies paid to you in error,  HNS will fax or mail a copy of the refund request for your review.  Upon receipt, please research to determine the accuracy of the refund request.  If you agree that the refund request is accurate, please sign, date and fax the Refund Request Form to HNS. Please do not issue a refund to the payor!  

Please remember to include a copy of the EOB associated with the refund, as well as the HNS Remit Summary that corresponds to the refund request. 

HNS will then issue a refund to the payor on your behalf.  Payment of the refund amount will be reflected on your next HNS remittance. HNS will also credit any HNS admin fees associated with the original payment to your office.  All supporting documentation will be included with your next HNS check.

If you discover that you have been incorrectly paid by a payor, you must promptly refund those monies. Sometimes this occurs due to a mistake by the insurance company (or payor) or perhaps due to a billing error made by your office, but it is imperative that you promptly notify HNS of such payments so that we can assist you in refunding the payor. In such cases, please write a brief letter explaining what occurred. Please use your HNS Fax Inquiry Form and fax us your letter, corresponding EOB and HNS remittance summary.  HNS will then issue a refund to the payor on your behalf.  Payment of the refund amount will be reflected on your next HNS remittance. We will also credit any HNS admin fees associated with the original payment to your office.  All supporting documentation will be included with your next HNS check.

Please note - Do not send a check directly to the payor OR to HNS. Please always contact your HNS Provider Rep about overpayments and refunds. HNS must process any overpayments/refunds to assure that the revenue to the IRS that is shown on your 1099 is accurate.