cigna LINKIA

CIGNA HealthCare requires that all orthotics be referred to the authorized CIGNA vendor, Linkia. Linkia, a specialty healthcare company, is dedicated to serving the orthotics industry and working to provide the best possible interface between payors and providers.

Please follow the instructions below when referring a patient to Linkia for orthotics.

1. While your patient is in your office, please ask them to choose one of the authorized Linkia locations that is most convenient for them to visit. All Linkia locations for both North and South Carolina can be obtained from this list CLICK HERE.

2. Once your patient has chosen a location, complete the Linkia Referral Form.

3. Fax the completed form and a copy of the patient ID card to Linkia Provider Services. Fax number: (877) 254-6542.

4. Make two copies of the completed form. One copy must be kept in the patient health record. The other copy must be given to the patient to take with them to the authorized Linkia Dealer.

5. A Linkia Provider Services representative will contact the Linkia authorized site. Once the authorized site has confirmed acceptance of the referral, the Linkia representative will contact your office stating the referral has been accepted.

6. After you receive approval of the Linkia site, you will need to contact your patient and ask that they call the site to make an appointment. The site information will have been given to them on their copy of the Linkia Referral Form.

7. Once your patient has been approved to visit the Linkia office, all orthotic visits will be between the Linkia approved site and the patient.

To obtain a current list of referral options, please contact Linkia Provider Services at 1-877-754-6542, option 1.  If the patient has any questions about their specific plan coverage; they must call CIGNA (see back of ID card for contact information). .

For more information on Linkia's services and referrals, please visit their web site www.linkia.com.