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Balance Billing

BCBSNC Corporate Medical Policy (CMP)

     - Chiropractic

     - DME Vendors

     - EMG/NERVE 

       CONDUCTION

     - VAD

     - Orthotics

     - Spinal Manipulation

       under Anesthesia

Chief Complaint

CIGNA HealthCare Corporate Medical Policy (CMP)

Claims/HNS Payment Protocols

Clinical Examinations/ Re-Examinations

Chiropractic Manipulative Therapies

Coding (ICD, CPT, HCPCS)

Comparative Practice Pattern Reports (CPR) Program & Policies

Confidentiality of Health Care Records

Co-payment/Co-insurance/Deductibles

Covered Services

Diagnostic Impression

DME Services

Documentation Requirements for the Healthcare Record

Electrodes

Evaluation & Management Services (E/M)

Financial Hardship

Frequency of Visits

Group Practices

HNS Credentialing Policies & Procedures

Informed Consent

Insurance ID Cards

Locum Tenens Billing

Maintenance & Supportive Care

Medical Necessity

Modalities/Therapies

NC Board of Examiners Guidelines

Nerve Conduction/EMG

Non-Covered Services

Notifications to/from HNS

Patient Education & Instruction

Prescribing Drugs

Quality Improvement, Comparative Practice Patterns Report (CPR)

Radiology

Refunds/Overpayments

Requests for Patient Records

Retention of Records

Treatment of Family Members

Treatment Plans

Verifying Benefits

Waiving Co-pays, Deductibles & Co-Insurance

dme services

 

For ALL DME provided and billed through HNS, the medical necessity for the services must be clearly documented in the patient's health care record and must be consistent with the patient's chief complaint, clinical findings, diagnoses and treatment plan.

All DME provided and billed through HNS must be consistent with all HNS and HNS contracted payor policies, the policies of applicable state licensing boards as well as state and federal laws.

All DME services provided must be documented in the health record.

DME services are reported using HCPCS codes.  HNS providers must accurately report the correct HCPCS code on all insurance claims filed through HNS.

Documentation in the health care record must include the specific DME recommended, the date the DME was ordered and the date the DME was delivered to the patient. Proof of purchase of the DME, unless rented, must be available upon request, if requested by a contracted payor or HNS.  Rental agreements for DME must be available upon request, if requested by a contracted payor or HNS. 

Documentation in the healthcare record should include all instructions given to the patient regarding the use of any DME.  If written standards are maintained for DME that include specific instructions, reference to the written standard is acceptable.

If written standards for DME are utilized, they should include the following statements:

The patient’s health care record clearly establishes the medical necessity for any DME billed to the payor.

The need for any DME billed to a payor is consistent with the patient’s chief complaint, clinical findings, diagnosis and treatment plan and payor policies.


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